Shipping policy

Last updated: April 30, 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered by NORTHGATEX OÜ (“Company”, “we”, “our”, or “us”).

1. Company Information

Company Name: NORTHGATEX OÜ
Address: Tornimäe tn 5, Kesklinna linnaosa, Tallinn, Harju maakond, Eesti Vabariik
Phone: +1 3502039174
Email: info@cavendishjewelry.com

2. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During high-demand periods, promotions, or holidays, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed, and a separate notification once your order has been shipped.

3. Shipping Times

Estimated delivery times depend on your location:

  • Europe: 5–10 business days
  • United States: 7–12 business days
  • Rest of the World: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Shipping method selected
  • Order value

We may offer free shipping promotions from time to time, which will be clearly stated on our website.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear in the system after shipment.

6. Customs, Duties, and Taxes

For international orders:

  • Customs duties, taxes, or import fees may apply depending on your country
  • These charges are the responsibility of the customer
  • We are not responsible for delays caused by customs

7. Delays

While we strive to deliver your order on time, delays may occur due to factors beyond our control, including:

  • Customs clearance procedures
  • Carrier delays
  • Weather conditions
  • High shipping volume periods

We appreciate your patience and understanding in such cases.

8. Incorrect Address

It is the customer’s responsibility to provide accurate and complete shipping information.

If an incorrect address is provided:

  • We are not responsible for lost or undelivered packages
  • Additional shipping fees may apply to resend the order

9. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check with neighbors or building management
  • Contact the carrier directly

If needed, we will assist you in opening an investigation with the shipping provider.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at info@cavendishjewelry.com and include:

  • Photos of the damaged item
  • Photos of the packaging
  • Your order number

We will review your case and provide an appropriate solution.

11. Split Shipments

In some cases, your order may be shipped in multiple packages due to product availability or logistics reasons.

You will receive separate tracking numbers if this occurs.

12. Shipping Restrictions

We reserve the right to refuse or cancel shipments to certain regions or countries due to:

  • Legal restrictions
  • High risk of loss or fraud
  • Logistical limitations

13. Contact Us

If you have any questions regarding shipping, please contact us:

Email: info@cavendishjewelry.com
Phone: +1 3502039174