Refund policy

Last updated: April 30, 2026

Thank you for shopping with NORTHGATEX OÜ. We value your trust and are committed to delivering high-quality jewelry products. If you are not completely satisfied with your purchase, we are here to assist you.

1. Company Information

Company Name: NORTHGATEX OÜ
Address: Tornimäe tn 5, Kesklinna linnaosa, Tallinn, Harju maakond, Eesti Vabariik
Phone: +1 3502039174
Email: info@cavendishjewelry.com

2. Returns Eligibility

You have the right to request a return within 14 days from the date you receive your order, in accordance with applicable consumer protection laws.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include all original tags, certificates, and accessories (if applicable)
  • Show no signs of wear, damage, or alteration

Non-returnable items include:

  • Personalized or custom-made jewelry
  • Earrings (for hygiene reasons, unless defective)
  • Gift cards
  • Items marked as “Final Sale” or “Non-Returnable”

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact us at info@cavendishjewelry.com and provide:

  • Your order number
  • The reason for the return
  • Photos of the item (if damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Important:

  • Returns sent without prior authorization may be refused
  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We strongly recommend using a trackable shipping method, as we are not responsible for lost returns

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days
  • The refund will be issued to your original payment method
  • Original shipping costs are non-refundable unless the return is due to our error

If your refund has not been received:

  • Please check your bank account again
  • Contact your credit card provider or bank, as processing times may vary

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

If you need an exchange, please contact us at info@cavendishjewelry.com with supporting evidence (photos or videos).

6. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 48 hours of delivery.

Please include:

  • Clear photos or videos of the item
  • Photos of the packaging
  • Your order number

We will review your case and offer an appropriate resolution, such as:

  • Replacement
  • Full or partial refund
  • Store credit

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account
  • Contact your credit card company
  • Contact your bank

If you have completed all these steps and still have not received your refund, please contact us at info@cavendishjewelry.com.

8. Cancellations

Orders may be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped and cannot be canceled.

9. Return Address

The return address will be provided after your return request has been approved. Please do not send items to the company address listed above unless explicitly instructed.

10. Legal Rights

This Return & Refund Policy does not affect your statutory rights under applicable consumer protection laws.